Empire Support Center
Everything you need to know about your premium sports gear and orders.
How long does shipping take for my sports equipment?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their gear within 24-48 hours.
What is Empire's return policy for footwear and apparel?
We offer a 30-day 'Play-Test' guarantee. If your gear doesn't fit or perform to your standards, you can return it in its original condition for a full refund or exchange.
Are your products covered by a performance warranty?
Yes, all EMPIRE professional-grade equipment comes with a 1-year limited warranty against manufacturing defects to ensure you stay at the top of your game.
Do you offer international shipping for global athletes?
EMPIRE ships to over 50 countries worldwide. International delivery times vary by location but generally arrive within 7-14 business days via our global logistics partners.
How can I track my order in real-time?
Once your order is processed, you will receive a confirmation email containing a tracking link. You can also monitor your shipment status directly through your EMPIRE account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for high-performance equipment purchases.